Category: technology, games and gadgets

Anything technology, PC, phones, gadgets and so on goes here!

Kaspersky Removal Tool (still) breaking Volume Shadow Copy and System Protection

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Spent tonight troubleshooting why my PC hasn’t successfully managed to do a System Image Backup in a few weeks – Event Viewer indicating an error 0x8000ffff and Backup indicating error 0x81000019. If you’re having problems with System Protection and have used Kaspersky for your antivirus, read on.

A merry dance ensued, the usual suspects ran (SFC, DISM). For a while, I thought the backup drive was just corrupt – a CHKDSK turned up a bunch of stuff. Sadly, not a solution in any of the above cases.

The real key turned out to be that I noticed that System Restore was also not working; error 0x81000203. This could be seen in the System Properties > System Protection tab. Some googling indicated possible issues with a tool called TuneUp Utilities, which I had used but a very long time ago. Those pages also tried to suggest turning off your antivirus.

On a hunch, I did some more searching based on my antivirus, Kaspersky. I found this old blog post – – and true indeed, I had used the removal tool to repair an issue I was having with my Kaspersky installation. So, despite the age of that post, and other links asserting that this bug had been fixed, it has not, as can be seen from my screenshot below.

The important hive path highlighted, with the offending key circled; it should include Windows’ own “volsnap” entry in addition

Appending ‘volsnap’ at the end manually was enough, after a restart, to fully reactivate System Protection and System Image Backup. Note, a restart is required – adding the key was not effective immediately.

Post-repair hive entry; all working!

Anyway, making this post mainly in case anyone else finds this issue and needs another search hit for the solution, especially a more recent example. If it saves someone a few hours, then I’ll feel more justified!

Pokémon ‘NO’ – launch issues and first impressions of Pokémon GO!

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Pokémon GO

How do you mess up the launch of a huge franchise like Pokémon? It’d be hard to, really, it’s one of the most popular gaming franchises out there and when a new game is out, all people want to do is pick it up and play.

Which is exactly how Niantic and Nintendo screwed this up.

As we speak, it still seems like the servers are down. There are thousands of third-party installed APKs on Android, and the rest are clamouring in fear of bans, bugs and of fearing being left behind in a persistent world, being the have-nots in a world of haves.

I put the blame for different parts of this diabolical launch with each of the respective companies. Firstly, Niantic really do know better than the server issues suggest; they have experience of Ingress and the millions of consecutive users that it entails. I put the blame here firmly on Nintendo, who have historically had low quality server capacity for online games and been criticised for this in the past. The giveaway for me is that it’s no coincidence that the Pokémon Trainer Club login is also down, leading me to the conclusion that the game, whilst running on Niantic servers (probably sharing Ingress data, really), the authentication goes via Nintendo, and its here that I expect everything has fallen over.
However, I’m not giving Niantic a pass here either; you guys grew out of Google, and have experience here – why the hell did you allow Nintendo to go with a phased rollout by region? That was NEVER going to work, in 2016 is a flawed business model, AND you know that APKs on Android can easily be extracted and sideloaded. It was inevitable that those outside the regions would install it, and if you wanted to keep it to particular regions you should have just GPS locked the game. Which is why I think all this talk of banning those early adopters is baloney. Paranoia is rife when the servers are so unreliable; you may think you’re banned because you can’t log in anywhere!

Pokémon GO
Not really going yet – but has promise!

No doubt, in time, the game will be playable. Right now, it isn’t; just too many server issues going on. I tried a gym fight and got locked in the battle, unable to leave it, to finish it, nothing but able to attack and attack. The CPU got bored with even trying to hit me and just stood there. There is significant lag, and the battery drain is obscene, even by Ingress standards!

So let’s talk about that a bit; Ingress. To me, it’s like when you have an Android phone. Underneath is Google’s Android, but Samsung etc. always slap their skin over the top. Such is the case here – this is Ingress with Pokémon layered over it. Colours are brighter, graphics updated, augmented reality is here, and the factions have been upped from 2 to 3, to represent the three legendary birds. Portals from Ingress have been torn in half, a mix of Pokéstops and Gyms. The former is what you use to gather resources, the latter are the places you are vying for control of in your faction. The evidence clearly shows that the same source data from Ingress is in use here; portals in Ingress match up well with the stops and gyms, although the frequency of them has been dialled back – probably because in urban areas Ingress was more like In-‘mess’.

So, how is it to play? Unsure. Its fun, I enjoyed walking around, and anything that gets my lazy ass moving isn’t a bad thing. But it has a while to go. It has made tweaks to the Ingress formula, and we all know there is a pay model in the background (hopefully not too much ‘pay to win’ but I wouldn’t be surprised…). Plus, you get to throw pokéballs at things, and battle, I haven’t had a good enough experience of battling to give my thoughts yet. I’ll definitely be playing more of it as it goes on, but I hope it grows a bit beyond the Ingress model.

But come on, Niantic / Nintendo!!! Release worldwide, and buy some extra servers!!! It’s 2016!!!

Windows 10 Start Menu not working?

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If so, try this simple test.

So I’ve been struggling with Windows 10 for a bunch of reasons, but the big one at the minute is that my start menu just stops opening. Along with that, the notifications pop-out and Cortana.

The biggest giveaway for me that a rogue process is at fault is that in safe mode its fine, and usually the first 5 to 10 minutes.

I got so frustrated that I opened task manager and started killing processes a few at a time and trying the start menu, including all but the key Windows ones and nVidia (because the last thing I need are MORE TDR errors…). Through this, I identified that the culprit is the “Runtime Broker” process.

Killed it, and the start menu, Cortana, notifications work again.
For at least 10 more minutes anyway.

In a tweet to me, Microsoft support say that the task involves the permissions for Metro-style apps. There’s probably a further root cause app at fault. But at least I can mitigate for now!

TLDR; try killing the “Runtime Broker” process.

Best games of 2015

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As far as gaming goes, 2015 has been an interesting year for me. More and more I lack the time for the triple A, big budget games, and find myself drawn to the simpler and more innovative games.

So my list of games of the year are the following:

This game is amazing, very Earthbound-style and meta, exploring morality, relationships, flowers, skeletons… It has a killer soundtrack, very NES but with a modern flair. Replayable at least a few times,  if you can count it as a replay!

– Axiom Verge
Wearing the Metroid influence very much on its sleeve, this retro styled action exploration game has a sorta cyberpunk theme. It’s fun to play, lots of cool weapons, story and theme, enemies, bosses, and yet again, an outstanding soundtrack.

– Downwell
A great little pick-up-and-play game, you are falling down a long deep well bouncing on enemies with your gunboots, building combos and going deeper. Very recommended for casual play, when you have 10 mins!

– Rocket League
I unexpectedly loved this! Simple concept but a crazy one – 3-man team football with rocket-propelled cars. Glorious 5 minute fun, with some serious competitive play going on.

– Super Smash Bros 3DS
I don’t have a WiiU so don’t get me wrong, I love playing it on the big screen too, but it’s great to me to be able to play on the move and in my palms. A steady stream of great, though pricy, DLC characters has been particularly tasty.

These are my top 5 of 2015! Let me know yours!

Windows 10 – Upgrading an old laptop

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So I took an old laptop I used at university – about 5 or 6 years old but a good model in it’s day, a Dell Latitude E5510 – and decided to use it as a quick ‘test’ run of the Windows 10 upgrade since it hasn’t anything too important and my main PC is being stubborn over actually offering the update.

Unfortunately, it didn’t go so well really. Thought I’d write up a quick post about a 0xC000000F blue screen error that ended up happening.

I’m about to do a particular repair so will see if it works, but I’ve surmised that the issue is that the default Dell partition table looks like this:

– DellUtility (~40 MB)
– RECOVERY (~8 GB) (Marked as boot)
– OS (~130 GB)

What seems to have occurred is that the actual install proceeded reasonably well, I can see the signs of it being completed such as the presence of the “Windows.old” folder etc. However, what Windows 10 decided to do to facilitate the install is that it saw the boot partition and hijacked its boot to use as its boot sequence.

For some unknown reason, in so doing, it increased the “RECOVERY” partition size by 1 sector – encroaching into the “OS” partition and wrecking its MBR and boot sector. This left many tools, including Windows 10, unable to ascertain the structure of the drive as NTFS. Chkdsk understands the corruption but does not resolve the partition table overlap.

I’m going to manually adjust the recovery partition down and try to repair the MBR from its backup. Let’s see how that goes.

Microsoft – partition management: 0 out of 10 for wrecking my MBR!